Contact Information

We are a small team and we read every message. Whether you have a question about a product, an existing order, or a return, we are here to help.

Get in Touch

Email  beamgear.help@gmail.com

Phone  +1 (307) 881-7677

Response time  Within 24 hours, Monday through Friday

Support hours  8:00 PM – 5:00 AM ET, Monday through Friday

Our support team operates from Asia, so live phone coverage is limited. Email is the fastest way to reach us and is answered within 24 hours. Messages received on weekends and public holidays are answered on the next business day.

Business Address

Trading name  BeamGear

Legal entity  NPAGE LLC (Wyoming, USA)

Address  30 N Gould St, STE N, Sheridan, WY 82801, United States

Wyoming filing number  2026-002025172

Please note that this is our registered business address, not a returns address. Do not send returns here — contact us first at beamgear.help@gmail.com and we will provide return instructions and the correct return address.

What to Include in Your Message

To help us resolve your issue as quickly as possible, please include the following:

•        Your order number (found in your order confirmation email)

•        The email address used to place the order

•        A clear description of the issue

•        Photos or a short video, if the item arrived damaged or is not working as expected

Common Questions

Before contacting us, you may find your answer on one of these pages:

•        Shipping Policy — processing times, delivery estimates, tracking, and customs

•        Return & Refund Policy — how to start a return and when refunds are issued

•        Terms of Service — the terms that apply to purchases made through our store

Order Status and Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for the tracking link to activate. If your tracking has not updated after 7 business days, email us and we will open an investigation with the carrier on your behalf.

Wholesale and Partnership Inquiries

For bulk orders, retail partnerships, or media and collaboration requests, email us at beamgear.help@gmail.com with "Wholesale" or "Partnership" in the subject line.