Shipping Policy

Order Processing

All orders are processed within 1–3 business days after your payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

During new product launches or promotional periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Times

Delivery times below are counted from the date your order ships, and do not include the 1–3 business day processing period.

Region	Estimated Delivery
United States	6–12 business days
Europe	5–10 business days
Canada	6–12 business days
Australia, New Zealand	6–12 business days

 

These are estimates, not guarantees. Delivery may be affected by carrier delays, customs clearance, weather, and other factors outside our control. The maximum delivery window for any order is 20 business days from the ship date.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery region and the weight and dimensions of your package. Any applicable free shipping thresholds or promotions will be shown at checkout.

Tracking Your Order

Once your order ships, you will receive a separate email containing your tracking number and a tracking link.

•        Please allow 24–48 hours for the tracking link to activate

•        Some carriers may take 2–5 business days to post the first tracking update

•        Tracking may be limited or unavailable on certain free or economy shipping options

If your tracking has not updated after 7 business days, contact us at beamgear.help@gmail.com and we will investigate with the carrier.

Multiple Packages

To get your order to you as quickly as possible, items in the same order may ship separately and arrive on different dates. Each shipment will have its own tracking number. This does not mean any part of your order is missing.

Incorrect or Invalid Addresses

Please double-check your shipping address at checkout. If an address is flagged as invalid or incomplete, we will contact you before shipping.

Orders returned to us because of an incorrect, incomplete, or undeliverable address will require a reshipping fee before we can send them out again. If you prefer a refund instead, it will be issued minus the original shipping cost.

Lost or Stolen Packages

Once a package has been handed to the shipping carrier, we are not responsible for packages that are lost or stolen after delivery has been confirmed. However, we will do everything we can to help you resolve the issue with the carrier — contact us at beamgear.help@gmail.com and we will open an investigation on your behalf.

If tracking shows a package as delivered but you have not received it, please check with neighbors and your building management first, then contact us within 7 days of the delivery date.

Signature Confirmation

•        Domestic orders under $200: shipped without signature confirmation

•        Orders over $200 and all international orders: a signature may be required at delivery

If you will not be home to receive your package, we recommend providing an alternate shipping address at checkout, such as a workplace, to avoid a missed delivery.

International Shipping

We currently ship to the United States, Canada, Europe, Australia, and New Zealand. If your country is not listed at checkout, we are unfortunately not able to deliver there at this time.

Customs, Duties, and Taxes

Customers are responsible for any import duties, customs fees, or taxes imposed by their local authorities. These charges are not included in your order total and are not collected by us.

Customs policies vary by country. Please check with your local customs office if you are unsure what charges may apply.

If a package is returned to us because customs charges were not paid, a refund will be issued minus the original shipping cost.

Questions

For any questions about shipping or the status of your order, email us at beamgear.help@gmail.com. We respond to all inquiries within 24 hours.